Refund policy

Once your return arrives at our facility, it will be inspected. You'll receive an email confirming receipt, followed by another email notifying you whether your refund has been approved.

To receive a full refund, all items (with the exception of dash kits) must be returned in like-new condition, in their original packaging. Head units must be free of scratches, dents, or other physical damage, and wiring harnesses must not be cut, spliced, modified, or otherwise altered.

Examples of replacement charges for missing components include:

• Bluetooth Microphone – $10.00
• Owner's Manual – $12.00
  
• Speaker Brackets – $12.99

Restocking Fees

• 6% restocking fee on opened items.
• 20% restocking fee on products that have been installed and returned.

Vendor-Fulfilled Products

Certain products are fulfilled directly by the manufacturer or vendor, including brands such as Cali-Raised, Westcott Designs, Morimoto, iKamper and others. These products are subject to the vendor's individual return, exchange, cancellation, and warranty policies. Any applicable cancellation, restocking, or return fees required by the vendor will be deducted from your refund. By purchasing a vendor-fulfilled product, you acknowledge and agree to the applicable vendor's policies.

Exterior products—including bumpers, lighting, suspension components, lift kits, roof racks, and similar items—cannot be returned after installation. These items are only eligible for return if they remain new, unused, and in their original packaging.

Exchanges

If you'd like to exchange a product, you may:

• Purchase the replacement item and return the original for a refund or;
• Wait until your return has been processed and your refund issued before placing a new order.

Both options must be completed within the 30-day return window.

Refund Processing

Refunds are issued to the original payment method used when the order was placed.

Please allow:

• 2–4 business days for inspection after your return is received.
• An additional 3–5 business days for your financial institution to process the refund.

We cannot issue refunds until your return has been received, inspected, and verified to contain all required components.

If any components are missing, you may choose to send them to us at your expense. If the missing items are not returned, the replacement value of those components will be deducted from your refund.

Return Shipping

Customers are responsible for return shipping costs.

For returns within the contiguous United States (lower 48 states), a prepaid return shipping label can be generated through our self-service returns portal. The cost of the return shipping label will be deducted from your refund amount.

Customers in Alaska, Hawaii, Puerto Rico, U.S. territories, and all international locations are responsible for arranging and paying for their own return shipping. We are unable to provide or reimburse return shipping labels for these locations.

If you purchased the wrong product or entered incorrect vehicle information when placing your order, you are responsible for return shipping costs. Once your return is received, we can process an exchange or refund according to this policy.

If the error was ours, we'll provide a prepaid return shipping label at no cost to you.