When an order is placed with us, the order enters our queue for assembly. Our lead times on assembled products are clearly labeled on our product pages. We update these regularly, but lead times may vary depending on volume of orders and current inventory. Feel free to contact us for order status updates.

We offer complimentary Standard Shipping on most orders. Faster shipping delivery options are available at checkout. Upgraded shipping will not speed up your lead time (i.e. assembly time), but it will speed up the time it takes for your package to get from our facility to your door after it's been assembled. All lead times still apply for expedited shipping options.  

International shipments to Canada and other international countries may be subject to additional duties and fees when going through customs. We have no control over these fees and you will be required to pay them to have your product delivered to your door. If you are subject to additional duties and taxes, you will be contacted by the shipping carrier when your order is ready for delivery.

Once a package leaves our facility, it is the responsibility of the shipping carrier. We are not liable for merchandise once it leaves our facility.

If a package is reported as missing or delivered to anincorrect address, we must file a claim with the shipping carrier. No action will be taken until confirmation is received from the shipping carrier that the claim will be paid out.

If a package is stolen, we can file a claim with the shipping carrier and the customer should be advised to file a police report. No action is to be taken until confirmation of the claim is received from the shipping carrier.

In some cases, a package may be shown as delivered but could potentially show up the next day. Please allow 48 hours before filing a claim.

USPS tracking does not always update –please allow 7 days after the product is shipped before reporting a lost package.