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Refunds, Returns & Store Credit

How It Works

Our refund and returns policy is simple. You have 65 days to test-drive your new product, bundle or part to make sure you love it. If you don’t, you can return your order for a full refund, for any reason, up to 65 days after your order has shipped.

Please use our self-service returns process below to initiate your return.

To be eligible for a refund, you’ll need to return all parts, screws, bits, etc. that came with your order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@trailgridpro.com.

Exchanges

We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trailgridpro.com and we’ll take care of you!

Shipping returns

To return your product, please use the self-service returns service above.

If within 60 days, in most cases, we’ll pay shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at support@trailgridpro.com for questions related to refunds, returns and store credit.

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